Ramps, the bay and the Saturday morning: the rota is the diary turned round
An independent garage with three ramps and an MOT bay runs a team of eight: four technicians, two of them authorised testers, an apprentice, a service advisor on the desk, a parts and valeting hand, and the owner, who is on a ramp more often than in the office. The workshop is open from eight to half past five Monday to Friday and from eight to one on Saturday; the bay takes a test every forty-five minutes and cannot take one without a tester; the desk opens at eight for the key drops and stays until the last collection, which from Tuesday to Friday means a late shift until seven.
The rota goes wrong in the same places every month. Both testers book the same Friday off and the bay loses a day of tests. A technician who was on the late shift on Thursday is booked on the early ramp on Friday. The apprentice is on the rota, but nobody wrote down which ramp he is with. Overtime is counted from memory on payday, and the technician who stayed until half past seven twice that week remembers it better than the owner does.
Below is how a garage of eight looks in InShift: the ramps and the bay as shift types, a week as a table with the bay row covered every day, the hours and the overtime in payroll, and the month’s money on the owner’s phone.