InShift is paid per person: for each active person in “Employees”, in packs of 5, monthly or yearly. Modules are turned on separately and come as separate invoice lines. Everything about your organization's billing is on the “Billing” page at the bottom of the panel menu.
Where to find it
“Billing” at the bottom of the panel menu, above “Employee’s view”. When something is needed from you, the state shows under the item: “Trial: 9 days left”, “Invoice awaiting payment”, “Unpaid for 3 days”, “View only”.
The page has two tabs. “Plan”: your plan and the amount, “What the invoice is made of”, “Plans” with the “Monthly” and “Yearly −20%” switch, “Modules” with a price on each line, and “Billing questions”. “Invoices”: “Next invoice” line by line, “All invoices” and “Email for receipts”.
The page is visible to the owner and co-owners of the organization. The team app has no billing at all.
Plans
“Trial”: the first 30 days after sign-up, everything as on Basic, with all modules. The trial is given once per owner email: a new sign-up with the same email starts on the Free plan.
“Free”: 1 location, up to 10 people including trainees, the rota for this week and next, payroll included. “Time tracking”, “Equipment tracking”, “Training”, the till and API keys are closed, and what was recorded in them stays. A shift cannot be scheduled past the end of next week; shifts already further ahead can still be edited and deleted.
“Basic”: ₴39 per person a month, or ₴31 a month when paid yearly. For organizations in euros it is €1.69 and €1.35, in US dollars $1.99 and $1.59. No limit on locations, no limit on the rota, modules are turned on separately.
How the invoice is calculated
The invoice comes once a month in advance, on your billing day: the date you started paying. If that is the 29th, 30th or 31st, in a shorter month the invoice comes on the last day of the month.
People are billed in packs of 5: three people pay for 5 (₴195), 23 people pay for 25 (₴975). In “What the invoice is made of” this is the line “Basic, pack of up to 25 people”, and in the invoice itself “Seats: 25 × ₴39.00”.
The invoice takes the highest number of people on the list during the past month, or the people on it now if there are more. There is no charge by days, and a month already paid is not refunded.
Modules are separate lines: time tracking per person in the same pack, equipment tracking and training per organization, the Poster till per location linked to the till. API keys, webhooks and AI assistants come with Basic at no extra cost. A discount, if you have one, is a separate line “Discount N%” and applies to everything.
Example. A pack of up to 20 people is paid, 18 are on the list. On October 12 four people are added (22), on October 20 four are dismissed (18 again). The November 1 invoice takes the highest number in October, 22 people, a pack of up to 25: 25 × ₴39 = ₴975. If there were never more than 20 in November, the December 1 invoice is for a pack of up to 20 again: ₴780.
Who counts
Active profiles in “Employees” count: the owner, co-owners, managers, people marked “Not scheduled” and people who have not installed the app yet.
Dismissed people and trainees (the “Trainee” mark on the profile) do not count. Trainees do count toward the Free plan limit.
Someone added by mistake and removed within a day does not count at all. Someone added less than a day before the invoice is not on this invoice: the line says “(minus 1 person added less than a day ago)”, and the next invoice takes them if they stay.
Added people mid-month
Within the pack nothing changes: 18 people in a pack of up to 20 can become 20 at no extra cost.
Over the pack: 5 more seats from the next invoice, with no charge by days. When a new person opens another pack, the owner and co-owners see the “More than the paid seats” window before saving: how many seats are paid, how many people there will be and how much the invoice grows.
Under “Your pack” on the “Plan” tab you can see when there were more people this month than now: “The … invoice takes the highest number of people this month: 19 (…).”
Dismissed someone or turned a module off
The next invoice still counts the person, since it takes the highest number of people in the month. From the invoice after that they are gone. A month already paid is not refunded.
Modules and the till work the same way: turned a module off or unlinked a location from the till, the next invoice still includes them if they were on for at least a day after their free days; from the month after, the line is gone.
Modules and the Poster till
Each module is turned on separately under “Modules” on the “Plan” tab or on its own page, and the price is on its line. While it says “Free for now”, the module costs nothing.
A module turned on during the trial is free until the trial ends. On Basic the first 14 days are free, once per organization: turning it off and on again gives no new free days. Next to the name you see “14 days free” (not turned on yet) or “Free until …” (the days are running).
The Poster till costs ₴150 a month for each location linked to the till, or ₴120 when paid yearly. A location here is your location in InShift matched to a till location under “Link people” → “Locations”. You pay for locations, not for Poster accounts: 10 venues in the key with 5 linked means 5 locations on the invoice. A till with no linked location that had sales in the last 30 days counts as one location. A disconnected till and closed locations do not count. The till price applies to organizations billed in hryvnias.
Before new links are saved under “Link people” → “Locations”, the panel shows the price: “Link 1 location to the till?”, how much and when it reaches the invoice, and a “Link and save” button.
If a module you already have turned on becomes paid, we warn you 30 days ahead by email and with a line in “Modules”.
Yearly billing
Yearly is 20% cheaper: ₴31 instead of ₴39 per person a month, the Poster till ₴120 instead of ₴150 per location. One invoice for 12 months for people in packs of 5: “Yearly seats: 25 × ₴31.00 × 12 mo.”. An organization has one way to pay: all monthly or all yearly, with one renewal date.
The year starts on the nearest billing day: the days before it are already paid monthly. If you start yearly during the trial, the year starts the day after the trial ends.
Added people above the paid seats: from the next invoice they go monthly, in packs of 5 at ₴39 per person, by the highest number in the month: “Above yearly seats: 5 × ₴39.00”. Remove them, and from the next month they are not on the invoice: people for an event or a season don't have to be paid until the end of the year. For people who stay long, it is cheaper to buy seats until the end of the year at the yearly price: the “Buy until year end” button in “Billing”, “Top-up to the end of the year: 5 × ₴31.00 × 8 mo.”, from the start of the current billing month. A new till location is added until the end of the year by itself, from the start of the billing month it was linked in: “Poster till to the end of the year, locations: …”. A month with no new people brings no invoice.
Dismissed someone: their seat stays paid until the end of the year, and a new person takes it at no extra cost.
On the renewal day an invoice for the next year comes for everyone on the list. You can switch back to monthly from the renewal day: write to us, the paid year runs to its end, and from the renewal date invoices come monthly. A paid year is not refunded.
Trial and the first invoice
The trial lasts 30 days with all modules and no payment.
You can switch to Basic at any time: trial days are not lost, the paid month starts after them. The first invoice counts the people on the list when you click “Switch to Basic”; after that every invoice takes the highest number in the month.
Without payment after the trial the organization moves to the Free plan, and nothing is deleted.
How to pay
In Ukraine by card: “Switch to Basic” or “Pay yearly, −20%” issue the invoice right away and open the secure WayForPay page, and an invoice that has arrived is paid with the “Pay ₴780” button at the top of the “Plan” tab and in the invoice itself. Back from the payment page: “Checking the payment. This usually takes a few seconds.”, then “Payment received, the invoice is paid. Thank you!”.
In other countries card payment is not available yet: the button opens support chat with a ready message, for example “I want to pay an invoice for €202.53.”. Send it, we will tell you how to pay and renew your plan by hand. You can also email support@inshift.app.
Receipts and billing emails go to the owner and to “Email for receipts” on the “Invoices” tab, for example your accountant.
Stopping payment
To stop paying or to switch from yearly to monthly, write in the chat: the round button at the bottom right, the “Chat” tab.
Stopped paying: Basic works until the end of the paid period (on yearly until the end of the year), then the Free plan. Nothing is deleted. Changed your mind: “Keep paying”.
If an invoice is unpaid
For the first 7 days after the billing day everything works. “Dashboard” and the “Billing” page show “The invoice has been unpaid for 3 days. In 5 days the rota and people become view only.”, and on the last day “Tomorrow the rota and people become view only.”. From day 8 the rota, people and settings are view only until the invoice is paid. A yearly invoice works the same way.
Even then everything people do themselves keeps working: clocking in, swaps, time off, chat, fixing clock-ins and terminal PINs. You can still dismiss people and close a location. Nothing is deleted.
Why the action is missing
No “Billing” item in the menu: only the owner and co-owners of the organization see it.
No “Pay” button: there is no invoice awaiting payment right now. When one arrives, the button appears at the top of the “Plan” tab.
The button opens the chat instead of card payment: card payment works only in hryvnia for now.
“All features are open at no charge”: the organization has been with us since before paid plans. There is nothing to pay now.
“If billing started today” instead of “Next invoice”: billing has not started yet, this is a calculation for your people today.
The invoice is bigger than your headcount now: there were more people this month, and the invoice takes the highest number in the month. Open the invoice under “Invoices” for the breakdown.
A shift cannot be scheduled next month: on the Free plan the rota covers this week and next.
A module shows “Opens on Basic” instead of a switch: on the Free plan modules are closed, and their data stays.
Questions and answers
Do we pay for people who have not installed the app?
Yes. The profile in “Employees” counts, not the app: the rota for that person works without it.
Does a trainee count?
Not on the Basic invoice. Yes toward the Free plan limit.
There are three of us, how much do we pay?
For one pack, 5 seats: ₴195 a month, or ₴155 a month when paid yearly.
We added people by mistake and removed them straight away, will they be on the invoice?
No, if they were on the list for less than a day.
We dismissed someone a day before the invoice, why are they on it?
The invoice takes the highest number of people in the past month, and they were on the list. From the invoice after that they are gone.
Are modules paid?
Each module is turned on separately, and its price is on its line in “Modules”. While it says “Free for now”, the module costs nothing. The Poster till is ₴150 a month per linked location.
On yearly we added someone, but there is no invoice this month. Why?
You dismissed someone earlier and the new person took their paid seat, or the pack still had free seats. An invoice comes only when there are more people than paid seats.
Can we pay by card outside Ukraine?
Not yet: card payment works only in hryvnia for now. Write to us in the chat, we will help you pay.